Setting Up Alerts

Configure notifications to get alerted immediately when your monitors go down or recover. Never miss a critical incident again.

How Alerts Work

Wakestack automatically monitors your services and sends notifications when issues are detected. Here's what happens when a problem occurs:

Monitor Goes Down

Alert threshold is reached (consecutive failures)
Incident is automatically created
Notifications sent via configured channels
Status page updated (if configured)

Monitor Recovers

Service responds successfully
Incident automatically resolved
Recovery notification sent
Downtime duration recorded

Quick Start

Go to Notification Settings

Navigate to Settings → Notifications in your dashboard.

Enable Email Alerts

Toggle on the alerts you want to receive. We recommend enabling both 'Monitor Down' and 'Monitor Recovery' alerts.

Monitor Down: Get notified when a service fails

Monitor Recovery: Know when service is restored

Incident Updates: Changes to incident status

Weekly Reports: Summary of uptime statistics

Choose Alert Frequency

Select how often you want to receive alerts - instant, hourly digest, or daily digest.

InstantHourlyDaily

Test Your Configuration

Use the 'Send Test Email' button to verify your notifications are working.

You're All Set!

You'll now receive notifications when your monitors have issues. Click Save Preferences to confirm your settings.

Notification Channels

Email Notifications

Receive alerts directly to your inbox

Email notifications are sent to your account email address. Configure which types of alerts you want to receive:

Alert Type	Description	Default
Monitor Down	When a monitor fails after hitting threshold	Enabled
Monitor Recovery	When a monitor returns to operational	Enabled
Incident Updates	Status changes on incidents	Enabled
Weekly Report	Weekly uptime summary	Disabled

Alert Threshold

Configure when alerts are triggered based on consecutive failures

The alert threshold determines how many consecutive failures must occur before an alert is sent. This helps prevent false alarms from temporary network issues.

Immediate

Alert on first failure

Recommended

Balanced approach

Conservative

Fewer false alarms

Tip: The alert threshold is configured per monitor when you create or edit a monitor. A threshold of 3 with a 1-minute check interval means you'll be alerted after 3 minutes of downtime.

API Reference

Update Notification Preferences

Programmatically manage notification settings via the API

Get Current Preferences

GET /api/settings/notifications

Update Preferences

curl -X PUT https://wakestack.co.uk/api/settings/notifications \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{
    "preferences": {
      "emailAlerts": true,
      "monitorDown": true,
      "monitorRecovery": true,
      "incidentUpdates": true,
      "weeklyReport": false,
      "digestFrequency": "instant"
    }
  }'

Digest Frequency Options

Value	Description
instant	Send alerts immediately when triggered
hourly	Batch alerts into hourly digest emails
daily	Receive a single daily summary email

Best Practices

Tips for effective alerting without alert fatigue

Do

Set appropriate alert thresholds per service criticality
Enable recovery notifications to know when issues are resolved
Use instant alerts for critical services
Test your notification setup regularly
Document your on-call procedures

Avoid

Setting thresholds too low (false alarms)
Using daily digest for critical services
Alerting on every internal service
Having too many notification channels
Ignoring or snoozing repeated alerts

Troubleshooting

Next Steps

Configure Alerts

Set up your notifications

Create Monitors

Add services to monitor

Status Pages

Communicate with users

Need help? Check out our documentation or contact support.